How it works?

Call the numbers in “contact” to make your appointment.
Please book at least 24 hours in advance.
Provide your complete address between Puerto Aventuras – Tulum.
Pay when you book or pay the therapist at the end of your therapy.
The payment can be made in credit card, cash in dollars, pesos or euros.
Please read our cancellation policy.

Cancellation Policy

Late arrivals will end as scheduled in order to maintain the integrity of our clients. In the case that the therapist arrives late, the client will receive the complete massage time.
Cancellations must be made 4 hours in advance to avoid a penalty
Cancellations made within 4 hours of booking are liable for 50% of the cost of the treatment and no shows 100%.
Requests to change the type of treatment will be accepted up until four hours before treatment time scheduled.

Recommendations

To enjoy your treatment to the fullest we ask that you:

Allow the therapist to arrive at least 15 min before the appointment so that the client may show the therapist the assigned location for the massage.
Fill out the “client information form”. It is important that our therapists know of any past injuries or current health conditions.
Remove all jewelry before presenting yourself to the therapist. We are not responsible for lost objects.
Respect our 24 hour cancellation policy. Cancellations made within 24 hours of booking are liable for 50% of the cost of the treatment and no shows 100%.
Shower (in the case that you have been on the beach) before your treatment to remove any sand that might make your treatment uncomfortable.
Communicate any concerns with your therapist. All are professional and highly trained massage therapists who treat their clients with complete respect before, during and after the service.
Undress at the level of your comfort and in private while the therapist waits outside the room.
Do not shave or expose yourself to the sun previous to your treatment (for any massage or exfoliation).
Drink lot’s of water after your therapy.
Do not eat right before your treatment. Therapists are not allowed to provide any treatment to individuals under the influence of alcohol.
Choose a tranquil place to receive your therapy (quiet and music free area) and achieve integral relaxation.
Are at least 17 years old.
Men consider using a swimsuit for corporal treatments. A therapist will provide woman with disposable panties for their corporal treatments.

For your information

The therapist will inform you if you have to lie on your back or on your stomach and how you should initially cover yourself with the sheet.
We respect the client's modesty at all times. You will be covered in soft sheets and only the area to be massaged will be uncovered at a time.
Areas massaged in a full body massage are normally, legs, arms, front of shoulders, abdomen (optional), back of legs, thighs and back.